Privacy Policy

V1.2 - Last edited 21st Mar 2025

1. Introduction:
Welcome to Mountain West. We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and share information about you when you visit our website or use our services.

2. Information Collection:
We collect information that you provide directly to us when you schedule a service, request a quote, or contact us for support. This may include your name, address, email address, phone number, and details about your plumbing needs. Additionally, we may collect technical information about your visit to our website, including your IP address and browser type, through cookies and similar technologies.

3. Use of Information:
The information we collect is used to:

• Provide, maintain, and improve our services.
• Communicate with you about your appointments, services, and promotions.
• Address and respond to customer service inquiries and requests.
• Enhance the safety and security of our services.
• Comply with legal obligations.

4. Sharing of Information:
We do not sell or share your personal information with third parties for marketing purposes. Additionally, your mobile/messaging opt-in data will not be shared with third parties for their marketing purposes. Your data may only be shared under the following circumstances:

• With service providers who need access to such information to perform services on our behalf.
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process.
• With your consent or at your direction.

5. Data Protection:
We implement reasonable measures to help protect the information we collect from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We do not sell or share your personal information with third parties for marketing purposes. Additionally, we do not sell consumer data or share mobile/messaging opt-in data with third parties for their marketing purposes. Your data may only be shared under the following circumstances:

6. Your Choices:
You may update, correct, or delete your information at any time by contacting us at info@mountainwestac.com or 775 737 1917.

• Opt-Out Instructions: You have the right to opt out of receiving promotional messages from us at any time. To do so, follow the unsubscribe instructions included in our emails or reply "STOP" to text messages or contact us at info@mountainwestac.com or 775 737 1917 to opt out of data usage.

7. Opt-In Methods:

• Verbal Opt-In: Mountain West will be collecting opt-in verbally from their customers. Customers can opt in to receive messages either in person at our physical location or over a phone call. When a customer is registered for the first time, they are asked to provide their phone number, and staff is trained to ask if they would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys. They will be verbally informed that “Message and data rates may apply,” “Message frequency may vary,” and they can “text HELP for support or more information and STOP to unsubscribe at any time, and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.
• Website/Online Opt-In: By submitting this form and signing up for texts, you consent to receive text messages from Mountain West at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties.

8. Changes to This Privacy Policy:
We may update this privacy policy from time to time. The updated policy will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible.

9. Contact Us:
If you have any questions about this privacy policy, please contact us at:

• Email: info@mountainwestac.com
• Phone: 775 737 1917